Duration
10 Weeks
Role
Researcher / Product Designer
Date
Winter 2024
Waypoint
Duration
10 Weeks
Role
Researcher / Product Designer
Date
Winter 2024
Waypoint
Bringing a moment to breathe in chaos.
Waypoint is a three-part re-imagination of the airport experience. It empowers individuals by guiding them to their points of interest, removing mental & physical stressors and simplifying the travel experience.
SAV
JFK
2hr 14m
2:00
12:05
A
Terminal
2A
Gate
Boarding
11:35
Integrated Boarding Pass
Real-Time Travel Updates
Quick Access to Airport Resources
AR Wayfinding
Explore
Points of Interest
300 ft
Continue
Next
5 min
Hudson News
Restrooms
Discover the
Waypoint Pod
Decompress with Breathe
Cotton memory foam padded lounge chair to decompress
RFID scanner for payment and reservation
Frosted glass screen for privacy
Waypoint Pod
Waypoint Kiosk
Access Waypoint’s key features without downloading the app
Real-time foot traffic analysis
Intuitive and adaptive wayfinding
UX Research & Product Design Role
As the UX researcher on this project, I made sure that every design intention was research backed and fact informed. With the additional challenge of designing for a neurodivergent audience, the added factor of making sure every design was catered towards enhancing their experience was thought through the colors, layouts and more.
As the Product Designer, I developed the physical pod in our solution and rendered high quality renders to showcase where the product will be used and how to allow the audience to understand the true intention of our product and its usage.
Who was Waypoint Built For?
Starting of with a “how might we create an unburdened airport experience that is more efficient, accessible and enjoyable for travelers” we wanted to create an experience for neurodivergent audiences and all that would be a stress-free airport experience.
Easily track plane updates and find assistance on the go for any needs.
Find places you want to go to and add it to your pre-planned route.
Stressed? Take a moment to breathe with us.
RESEARCH
Starting from the runaway & up.
We conducted in field research at the airport to gauge how flyers felt after their experience at the Savannah Airport and even sent out surveys to understand pain points.
60
Avg.
Stress
%
66
Sensory Issues
%
75
Delays from Foot Traffic
%
Airport Service Gaps
Our research revealed that many parents of children on the ASD spectrum find the airport experience daunting.
Navigational Struggles
Research findings highlight widespread frustration among travelers due to unclear and inconsistent signage in airports.
Sensory Stress
Our data suggests that majority of travelers face sensory overload and anxiety in crowded airport walkways.
“ Traveling with kids under two is incredibly difficult for me, and airport layouts don't make it any easier. I either have to get to the airport five hours ahead of time, or I end up missing the flight. It's a challenge I battle every single time. ”
Cultural Probe Insights
Wireframing &
Iterations
During our designing phase, there were a lot of changes that arose from finding information quickly and complex UX content. Taking those changes in mind, we iterated and came up with our final designs.
Hello, Corey
Checklist
Near You
Assistance
Restaurants and Food
Shopping
Dashboard
Map
Breathe
SAV
JFK
2hr 14m
A
11:35
12:05
Terminal
Boarding
Departure
Click to view the Boarding pass
9:41
Toggle AR
30min to boarding
300 ft
9:41
Continue Straight
NEXT STOP:
5 min
Hudson News
Explore
Dashboard
Map
Breathe
Explore
Toggle AR
30min to boarding
9:41
300 ft
Continue Straight
NEXT STOP:
5 min
Hudson News
Food Court Restroom
50 ft
Estimated Wait Time
5 min
0 min
Restrooms
Add more stops
Confirm
Dashboard
Map
Breathe
Let’s decompress and relax.
Breathe
1min
Start
Tap
30ft
Start
Exercises
Waypoint Pod
Dashboard
Map
Breathe
9:41
Hi Sara!
Assistance
Go to Counter 4
Check In in 10 minutes
Flight AA1001
ON TIME
SAV
JFK
2hr 14m
2:00
12:05
A
Terminal
2A
Gate
Boarding
11:35
Special
Minors
Guided
Mobility
Dashboard
Map
Breathe
9:41
Final UI
Waypoint
Take control of
your own journey.
“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.”
-- Ferris Bueller